Hemi Enterprises ("we," "us," or "our") operates the FixHive mobile application (the "App") for iOS and Android. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App and related services (collectively, the "Service"). Please read this policy carefully. By accessing or using the Service, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
When you create an account, submit a service request, or interact with the App, we may collect:
- Account information: Name, email address, phone number, and password.
- Profile information: Profile photo, home address, and service preferences.
- Service request details: Descriptions of repair work needed, service category selections, photos and images you upload, and scheduling preferences.
- Payment information: Billing address and payment method details. Credit card and bank account information is collected and processed directly by our payment processor, Stripe, and is not stored on our servers.
- Communications: Messages, notes, and other content you exchange with service professionals through the App.
- Vendor information: If you register as a service professional, we collect business name, service areas, licensing information, insurance details, and bank account information for payouts via Stripe.
1.2 Information Collected Automatically
When you use the App, we automatically collect certain information, including:
- Device information: Device type, operating system, unique device identifiers, and mobile network information.
- Location data: With your permission, we collect your device's geographic location to match you with nearby service professionals and to verify service addresses.
- Usage data: Pages viewed, features used, actions taken, timestamps, and interaction patterns within the App.
- Push notification tokens: Device tokens used to deliver push notifications through Expo Push Notification services.
- Log data: IP address, browser type, access times, and referring URLs when you interact with our services.
1.3 Information from Third Parties
We may receive information about you from third-party services you use to authenticate with the App, address verification providers, and payment processors.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide and maintain the Service: Process service requests, match homeowners with qualified professionals, facilitate communication, and handle payments.
- Account management: Create and manage your user account, authenticate your identity, and maintain your profile.
- Location-based services: Determine your location to connect you with nearby service professionals, verify service addresses, and calculate service areas for vendors.
- Payments and payouts: Process payments from homeowners, issue payouts to service professionals via Stripe, and generate invoices.
- Push notifications: Send you updates about service request status changes, new bids, messages from service professionals, and other relevant activity.
- Photos and media: Store and display photos you upload to document service requests, project progress, and completed work.
- Improvements and analytics: Analyze usage patterns to improve the App, develop new features, and optimize user experience.
- Safety and security: Detect and prevent fraud, abuse, and unauthorized access to the Service.
- Communications: Send administrative messages, service updates, and (with your consent) promotional communications.
- Legal compliance: Comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Between homeowners and service professionals: When you submit a service request, relevant details (such as your name, address, service description, and photos) are shared with service professionals who may bid on or accept your request. Similarly, vendor profiles and bid information are shared with homeowners.
- Payment processing: We share necessary payment information with Stripe to process transactions, manage payouts, and prevent fraud. Stripe's use of your data is governed by Stripe's Privacy Policy.
- Push notification services: Device tokens are shared with Expo to deliver push notifications. Expo's handling of this data is subject to Expo's Privacy Policy.
- Cloud storage providers: Photos and files you upload are stored using third-party cloud storage services that maintain industry-standard security practices.
- Service providers: We may share information with trusted third-party vendors who assist us in operating the Service, such as hosting providers, analytics services, and customer support tools, under strict confidentiality agreements.
- Legal requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Storage and Security
We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission using TLS/SSL protocols.
- Secure storage of sensitive data with encryption at rest.
- Regular security assessments and updates.
- Access controls limiting employee access to personal data on a need-to-know basis.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining appropriate safeguards.
Your data is stored on servers located in the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain certain information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes such as maintaining records of completed service requests.
When you delete your account, we will remove or anonymize your personal information within a reasonable timeframe, except where retention is required by law or for legitimate business purposes.
6. Cookies and Tracking Technologies
The FixHive App may use local storage, analytics SDKs, and similar technologies to collect usage data and improve the Service. These technologies help us understand how users interact with the App and enable certain features.
If you access FixHive through a web browser, we may use cookies — small text files placed on your device — to maintain session information and remember your preferences. You can control cookie preferences through your browser settings, although disabling cookies may affect functionality.
7. Third-Party Services
The Service integrates with the following third-party services, each of which has its own privacy policy governing the use of your data:
- Stripe: Payment processing, vendor payouts, and financial account management. Stripe Privacy Policy
- Expo: Push notification delivery and mobile app infrastructure. Expo Privacy Policy
- Cloud Storage: Secure storage for user-uploaded photos and files related to service requests.
- Address Verification: Third-party services to validate and verify service addresses provided by users.
We encourage you to review the privacy policies of these third-party services to understand how they handle your data.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete personal information.
- Deletion: Request that we delete your personal information, subject to certain legal exceptions.
- Data portability: Request a copy of your data in a structured, commonly used, machine-readable format.
- Opt-out of communications: Unsubscribe from promotional emails and manage push notification preferences through your device settings.
- Location permissions: You can disable location services for the App through your device settings, though this may limit certain features.
- Camera and photo access: You can revoke the App's access to your camera or photo library through your device settings.
To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Children's Privacy
The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us.
10. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect, use, and disclose.
- The right to request deletion of your personal information.
- The right to opt out of the sale of your personal information. We do not sell personal information.
- The right to non-discrimination for exercising your privacy rights.
To submit a CCPA request, please contact us using the information provided below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through the App or by other appropriate means. The "Effective Date" at the top of this policy indicates when the latest revision took effect. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Hemi Enterprises
Email: privacy@fixhive.app
App: FixHive (iOS and Android)